My Order - Shipping, Returns, etc.
- How do I return or exchange my product?
- How do I cancel or change my order?
- When will my order ship?
- Does my product come under warranty?
- I forgot to add my discount code at checkout, can you add it for me?
- How do I register my Baby Tula product?
Explore
- Can I use the hood in the facing out position?
- How can I make sure my baby is comfortable?
- How does the Tula Explore Baby Carrier differ from the Tula Standard Baby Carrier?
- Can baby face out in the back carry position?
- Can I still use the Tula Explore Baby Carrier if baby is below the weight limit?
- Will I be able to wear the Lumbar Support?
Free-to-Grow Baby Carrier
- What are the product measurements for the Free-to-Grow baby carrier?
- What is the weight limit for the Free-to-Grow Carrier?
- How is the Free-to-Grow Carrier different from the Standard Tula Baby Carrier?
- What age or weight should I increase to the middle or wide setting of the Free-to-Grow Carrier?
- Can my baby face forward in the Free-to-Grow Carrier?
- What if my baby is below the weight limit, can I still use it?
Tula Stretchy Baby Wrap
- Why did Tula create a baby wrap?
- What material is your baby wrap made from?
- How do I wash or clean my wrap?
- When can I use the baby wrap?
- How should the baby sit in the wrap?
- What size baby wrap do I need?
Half Buckle Baby Carrier
- What are the product measurements for the Half Buckle Baby Carrier?
- What age or weight should I increase to the middle setting/wide setting?
- What is the weight limit for the Half Buckle Carrier?
- Can my baby face forward in the Half Buckle Carrier?
- If my baby is below the weight limit, can I still use the Half Buckle Carrier?
- How is the Half Buckle Carrier different from the other Soft-Structured Carriers?
Tula Lite Carrier
- Is the hip pouch big enough to carry other things when the Tula Lite Carrier is packed away (diaper, pacifier, etc.)?
- Is there space for my phone inside the hip pouch when the carrier is folded into the zippered storage?
- Is the hip pouch the same material as the rest of the Tula Lite Baby Carrier?
- How does the padding of the shoulder straps compare to the other Tula Carriers?
- Can the Tula Lite be used in water?
- Is the Tula Lite Baby Carrier supportive?
Ring Slings
- Can I breastfeed in a Ring Sling?
- How do I wash or clean my Baby Tula Ring Sling?
- Which size Ring Sling should I get?
- Can I leave my Ring Sling threaded between uses?
- What is the most comfortable positioning in a Ring Sling?
- How should my baby be sitting in my Ring Sling?
Standard & Toddler Carriers
- Can you use an Infant Insert with a Toddler Tula Carrier?
- What is the weight limit of the Standard Tula Baby Carrier?
- What is the weight limit of the Tula Toddler Carrier?
- Why do I need an Infant Insert?
- Do I need an Infant Insert?
- Is there an instructional video for how to use a Tula Baby Carrier?
Preschool Carrier
- Can my child forward face in the Preschool Carrier?
- Is the Preschool Carrier be available in Canvas?
- How does the Preschool Carrier compare to the Toddler Carrier?
- Do you have an instructional video for how to use a Tula Preschool Carrier?
- What is the weight limit of the Tula Preschool Carrier?
- When can my child be carried in the Tula Preschool Carrier?
Tula Linen
- Are Tula Linen carriers acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- Can I wear my newborn baby in the Tula Linen baby carriers?
- What is linen?
- Is Tula Linen a Signature Collection carrier? Is it limited edition?
- How is the Tula Explore Baby Carrier different from the Tula Free-To-Grow?
- Will Tula Linen come in prints?
Tula Hemp
- What are these nubby/knotty textures on my Hemp carrier?
- Will my Hemp carrier come with a hood?
- How do I wash my Hemp carrier? (and/or will washing shrink the material)?
- What is the sustainable benefit to hemp?
- Do I need an infant insert for my Tula Hemp carrier?
- Will the Tula Hemp come in more colors and prints?
Specialty Fabrics (Non-Signature)
- Why doesn’t it come in Free-to-Grow or Explore?
- How do I wash the Faux Fur Tula?
- What is the difference between the Faux Fur carriers other other Tula fabric carriers?
- Why did you make a Faux Fur carrier?
- Do you plan on keeping the Faux Fur in stock?
- Are Tula Faux Fur carriers acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
Signature Collection
- What is the difference between a canvas Tula Baby Carrier and a Signature Carrier?
- How often do new Signature designs drop?
- What is the difference between the "Full" and "Half" Signature Carriers?
- How do I wash or clean my Signature Carrier?
- Is there a limit on how many Signature Carriers we can purchase?
Tula Baby Blankets
Tula Mini Toy Carriers
Tula Enthusiast Program
- How do I get paid for my commission earned as a Tula Enthusiast?
- Can my Tula Enthusiast referral code be used with other discount codes?
- How do I track my Tula Enthusiast sales and commission?
- How long can I be a Tula Enthusiast?
- What are the rules of the Tula Enthusiast Program?
- What's a Tula Enthusiast?
Babywearing Questions
- What size should I get?
- What is babywearing?
- What is kangaroo care?
- What's the best carrier for wearing a newborn?
- Can I breastfeed while carrying my baby?
- Can I wear my premature baby?
Collaborator Program
- How do I get paid for my commission earned as a Collaborator?
- Can my Collaborator referral code be used with other discount codes?
- How do I track my Collaborator sales and commission?
- How long can I be a Collaborator?
- What are the rules of the Baby Tula Collaborator Program?
- What's a Baby Tula Collaborator?
General
- What Carriers Come with the Lumbar Support?
- Packaging Updates
- New Logo and Branding Changes
- How do I wash or clean my Explore Baby Carrier product?
- How can I save on a Tula?
- Do You Have a Discount for New Customers?